Effective Date: August 24, 2026
This Refund and Cancellation Policy applies to subscriptions purchased from Brightwave Digital Products LLP through the Brightwave Automation website.
Brightwave Automation provides a free plan and/or demo option so that customers can review the platform before purchasing a paid subscription. Customers are strongly encouraged to use the available free plan/demo and evaluate the available features, functionality, plan limits, and suitability of the service for their requirements before making a payment.
Before purchasing a paid subscription, customers should carefully review:
By purchasing a paid plan, the customer confirms that they have reviewed the available information and selected the plan based on their requirements.
Once a paid subscription license key has been activated, the payment is non-refundable and no refund will be provided for the remaining subscription period. This includes situations where the customer:
Customers should therefore make full use of the free plan/demo before purchasing and activating a paid subscription.
If a customer has made a payment but the paid license has not yet been activated, the customer may contact us as soon as possible to request cancellation/refund consideration. Any such request will be reviewed by Brightwave Digital Products LLP based on the transaction status and whether the subscription/license has already been provisioned or activated. A refund, where approved, will normally be processed through the original payment method, subject to payment gateway/banking processing timelines.
If a payment is deducted from the customer's account but the subscription is not successfully created due to a technical or payment-processing issue, the customer should contact us with the transaction details. After verification, if we determine that the amount was successfully received but the corresponding subscription was not provisioned, we may either activate the appropriate subscription or process a refund, as applicable.
Customers are responsible for selecting the appropriate subscription plan. Once the license has been activated, changing the customer's mind about the selected plan does not automatically qualify the customer for a refund. Any upgrade or plan-change request will be handled according to the options available on the platform at the relevant time.
No refund will be provided for suspension or termination resulting from violation of our Terms and Conditions, unlawful use, abusive use, fraudulent activity, unauthorized activity, or misuse of the platform.
Where a refund is approved, it will be initiated through the applicable payment method/payment gateway. The time taken for the amount to appear in the customer's bank account may depend on the payment gateway, bank, card network, or other financial institution.
For payment-related questions, customers may contact:
Please include your registered email address, transaction ID/order ID, payment date, and relevant subscription details so that we can verify the transaction.
Brightwave Digital Products LLP reserves the right to update this Refund and Cancellation Policy from time to time. The updated policy will be published on this website. By purchasing a paid subscription, the customer acknowledges and accepts this Refund and Cancellation Policy.
